REFUND POLICY

Due to the perishable nature of flowers, the following policy applies:

❌ No refunds for:

Change of mind

Late cancellations

Minor variations in colour, size, or flower type

Delays caused by incorrect delivery information or recipient unavailability

✅ Refunds or replacements may be considered if:

The wrong item was delivered

Flowers arrived severely damaged or wilted (not due to recipient handling)

Conditions for claims:

Claims must be reported within 24 hours of delivery

Clear photos must be provided as proof

Refunds or replacements are issued at our discretion after assessment

Custom & Sale Items

Custom-made, personalised, promotional, or discounted items are non-refundable.

PAYMENT POLICY

All payments must be made in full before processing.

We are not responsible for delays caused by pending or failed payments.

ACCEPTANCE OF TERMS

By placing an order with us, you confirm that you have read, understood, and agreed to these Terms & Conditions and Refund Policy.